Bob, I was the shipper on two occasions of items that arrived damaged. I had insured both times w/Fed Ex, and either shipper OR buyer can file a claim. If your seller is being so uncooperative, and unfair, file the claim yourself. All you need is the tracking no. of the package, and your invoice or receipt to show purchase cost, and an estimate of replacement or repair cost. You should also report this guy to Better Business Bureau in his home city if he is actually a dealer.
What to do when you receive damage goods
What if any recourse does a buyer have if a seller refuses to file a claim or make good on his promise to reimburse ? This has now been going on for months. I purchased a D/A
converter which arrived damaged. The seller (bagels5-Michael
from Lets Make Music) has stated that it will take too much of his time to file the claim with FedEx. Then he promised
to refund the price of the repairs. This hasn't happened and
now he ignores my emails. What a person to do ?
converter which arrived damaged. The seller (bagels5-Michael
from Lets Make Music) has stated that it will take too much of his time to file the claim with FedEx. Then he promised
to refund the price of the repairs. This hasn't happened and
now he ignores my emails. What a person to do ?