Back in the early 2000s, I was an IT contractor for BellSouth. A group of us (all contractors) would often go to lunch together and sometimes visit various "interesting" stores while out and about. One day, we went by an audio boutique North of Atlanta, up I-85. About four of us went in and we were looking around. One of the other contractors was looking for a set of speakers for his setup and really liked the look of the Thiels on display. Only problem was, none of the salespeople would even bother talking to any of us. Between the four of us, there was probably close to $2,000,000 per annum combined income, but we couldn't get any assistance to demo a pair of speakers.
That store no longer exists. No wonder.