What other streaming services do you recommend besides Tidal?


Been having quite a few dropout issues with Tidal of late and no it is not my connection.
These were commonplace late last year, seemed to stop but of last few days have returned with a vengeance especially later at night (higher demand/usage I suppose?).
So as $20 a month is no joke for sporadic service and lack lustre customer service I would like to know who uses what other service for hires streaming?
Your experiences, problems if any, quality etc.
I know my Vault shows me at least 15 other options besides Tidal but I really know nothing of them.
Thank you
uberwaltz

Showing 5 responses by hgeifman

I stream Tidal and have no signal drop out problems. My sound quality is excellent. I am using an Aurender N10 server with an Ethernet connection direct to my router 

How is your Vault connected to the Internet?  Tidal streaming requires a wired Ethernet connection (and not Wi-Fi).  

I suggest you run a speed test on your connection to ensure your cable speed is what you are paying for.  You might ask your ISP to test your Internet signal range.  Mine signal was out of the correct range and, yes, I had line drop outs and quality problems.  My ISP has to adjust my signal.  

My next issue was a failing junction box outside my home impacting me and the entire neighborhood. It was replaced and we were okay.  They also had to replace a differential coupler on the cable line. 

I also had Internet connective issues caused my Linksys router dropping packets. It was a known issue and no time estimate for repair.  I replaced it and my problems were solved. 

Pkease review the above suggestions to see if they help.   There are many things that can cause these issues and they all need to be checked.  I hope this helps. 
@uberwaltz,

I wonder if your AT&T speed test results above are impacting your Tidal performance.   Please ask them to check your signal strength and all other items to ensure your cable line is working okay.   NOTE:  Mine was not.   I need 2 technicians on-site to solve these issues. And, ALSO have them inspect your outside cable box to ensure all is okay (mine was not wired correctly).  

On December 28th 2017, Tidal emailed me with the following info:

"Please note:  MQA Albums can be found at “What’s New” and select “Masters” in the Albums section. The limited view of MQA albums in this section is a known Tidal issue.  The Developers are aware of the limited search capabilities for MQA albums. They are working on advanced search capabilities for MQA.  I am sorry for the inconvenience".

It is my understanding that Tidal has 5,000 MQA Coded albums but my Aurender N10 server and your Vault only displays 500.   The Absolute Sound also mentioned this issue.  

I emailed Tidal and asked them if their advanced search capability for MQA work mentioned above would enable Aurender and Vault to display all 5,000 MQA Coded albums?   If Tidal has 5,000 MQA Coded albums, it would be terrific if they were indexed as MQA so that Aurender and Vault could display them on their applications.   I will keep you posted. 


@uberwaltz

Okay, we are narrowing down the options.  After you have your ISP check your line speed, assuming it is okay, I suggest you email Tidal, again, and ask them.  I suggest you include in your email all the steps you have already taken to solve the issue.  

I know that Tidal has 5,000 MQA Coded albums but my Aurender only displays 500.   I complained to Aurender but they report Tidal only codes 500 of the albums as MQA.   Based on your post above, I will email Tidal about these missing MQA Coded Albums.  I agree this is very frustrating.  

My Aurender only supports Tidal and QoBuz.  Qobuz is expected in the USA sometime in the summer.  I have no experience with it but have been told it is uncompressed and very good.   I have no experience with the other services you listed.   
@uberwaltz, Congratulations.  You are making good progress.  After AT&T installs the new modem, please ask them to run a speed test to confirm your speed is 75mbps.   They should also confirm the cable signal strength is in the correct range.   Please ask them to check your cable from from the wall to your modem and also your cable box outside.   My Technician replaced the ends of my cable and rewired my inside wall box.

The speed and the cable signal test confirm the down stream components are working to specifications.   My signal strength was out of the acceptable range and my neighborhood also had downstream components that were not up to spec.  I suggest you ask the AT&T Technician to check everything else (this is what I did). The cable junction box near the street was corroded and was replaced.  My cable work required an inside Technician and an outside Technician to complete this work.   

I forgot something above.  I suggest you re-boot your cable box and router around once per month.  Unplug these devices for two minutes and re-start.  It seems, that over time, these units need to be cleaned out.  

And, after about one week, run the speed test again to confirm your service is 75mbps.  Please keep us posted.  

@uberwaltz, Congratulations. It is great news that you have all the above Internet activity going on and there were no signal drops, or related performance issues.

It is very interesting, to me, that we BOTH had similar ISP Cable issues that were greatly impacting our ISP cable server performance and Tidal Streaming.   I had both my outside junction box and downstream amplifier issues and you had your main area distribution hub issues.   

I wonder how many other people are having similar Internet cable issues impacting Tidal like we did.  Streaming audio from Tidal is simple since you just push a button BUT there are several electronic devices behind the scene that might need work AND these issues are not easy to detect.  Signal dropouts and out of range cable signal strength are good indications of these issues.  When having Tidal Streaming issues, I continue to recommend that the first place to look is your IP Cable Service to include all the above parts mentioned above.  

In addition, as I stated above, I suggest you re-boot your cable box (and remove its battery, if needed) and router around once per month.  Unplug these devices for two minutes and re-start.  It seems, that over time, these units need to be cleaned out.