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What is up with Audio Research during the pandemic?

I ordered a set of tubes for my ARC Ref 3 line stage on May 4, 2020. So far, no tubes, no tracking number, and no contact initiated by ARC. I did get an email response last week from them saying that they were "... working on getting caught up in the shipping department and have not yet shipped your tubes." This post is not to hassle ARC in the midst of a crisis. My hope is that all there are safe and well. Many "non-essential" businesses are struggling and frankly, I want to do all I can to support them. Music has been a wonderful source of comfort and enjoyment for me, now more than ever. I can wait, but I would feel better if I knew that the ARC folks were doing OK.  
yabe1951

Showing 1 response by sancho22

sancho22
106 posts
 
A lot of very good points made already.
One more set of experiences to share just as an FYI.

Shipping is a bit all over the map - I am in NJ.
I had a TT from the UK arrive in less than 48 hours.
I have a 60Hz pulley traveling from the uK over a month - still not here.
I bought a plinth from Hungary - I got it in less than a week.
Ordered a TT weight from Hungary - took a month.
Ordered cables from Morrow Audio - great service, several email updates and cables are already shipped.
Got another package from CA in 3 days.
Seems to be that bigger / more expensive packages get to me from each shipper (FedEx, UPS and even USPS) quick. Smaller packages / non priority (not surprisingly) takes a long time.

Enjoythe music and support our small businesses who keep us happy!

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