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What is up with Audio Research during the pandemic?

I ordered a set of tubes for my ARC Ref 3 line stage on May 4, 2020. So far, no tubes, no tracking number, and no contact initiated by ARC. I did get an email response last week from them saying that they were "... working on getting caught up in the shipping department and have not yet shipped your tubes." This post is not to hassle ARC in the midst of a crisis. My hope is that all there are safe and well. Many "non-essential" businesses are struggling and frankly, I want to do all I can to support them. Music has been a wonderful source of comfort and enjoyment for me, now more than ever. I can wait, but I would feel better if I knew that the ARC folks were doing OK.  
yabe1951

Showing 1 response by mammothguy54

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mammothguy54
935 posts
 
ARC is a wonderful company, no doubt.  If you are in need of tubes in order to make your gear operate, and ARC is unable to ship at this time, there are other options to fulfill your needs.  As another suggested in this thread about securing tubes from a reliable source, I'll add that Upscale Audio in Glendora, California, is an outstanding source for tubes.  They  test and sort for lowest noise, too.  They are open for business and have an excellent turnaround time for shipping.  Hope this helps.
Enjoy the music.
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