what is the proper protocol


should a parcel get lost and buyer wants his money back.. should seller pay him immediately or wait until seller gets money from the shipping company ?
what has been your experience in this situation?
thanks
umaasa

Showing 1 response by orind

I would return the buyer's funds. The seller is responsible for the item until it is delivered to the buyer. --This is how I do business. I have taken to asking sellers (when I am buying) what their policy is should an item be damaged or lost in shipping, so that there can be no misunderstandings.