Sorry unless the remote was securely taped in place and FEDEx had to drop the piece 20 feet for it to pry loose, it sounds like its the packers fault . We all know that UPS FEDEX USPS are not going to baby our precious audio cargo. It is our responsibility to overpack our gear to avoid the anguish and hassel of claims when shipping out stuff. Double boxing with extra stuffing to hold things in place (like your remote) extra cardboard in corners etc.
A 25% discount is generous from Manufacture. The cost of the remote is not Thetas only expense. like many businesses each sale may cost them $ 50.00 or more ! to process, so they are not geting rich selling replacement parts at discount. BTW what is your time worth? It is probably worth more than your spending on this issue. If you bought the piece on audiogon you saved more than the $ 150.00 anyway !
A 25% discount is generous from Manufacture. The cost of the remote is not Thetas only expense. like many businesses each sale may cost them $ 50.00 or more ! to process, so they are not geting rich selling replacement parts at discount. BTW what is your time worth? It is probably worth more than your spending on this issue. If you bought the piece on audiogon you saved more than the $ 150.00 anyway !