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What do I do with a FedEx claim denial?

Well, I have just had my first bad experience with FedEx. I recently sent an item back to the manufacturer for service and the remote was damaged during shipment. I asked for a letter from the manufacturer confirming the damage and the $200 replacement cost. The package was insured for $1000. I sent the letter in with the claim form to FedEx. As expected, FedEx denied the claim. The remote came loose from its compartment in the foam packing material during shipment and cracked. There was no visable damage to the box. What recourse do I have other than to get a lawyer? Hardly seems worth the effort for $200. I definately plan to cancel my FedEx account but then I will have to use UPS which is probably worse. Isn't this kind of thing the reason you buy insurance?
mchd1

Showing 5 responses by viggen

viggen
838 posts
 
To reply DGclark,

It seems to me in most cases the merchant/carrier should set honor the insurance policy established between them and the sender no matter what the quality of packaging is. If FedEx receives payment for the insurance and decides to ship the merchandise, they are assuming the risk of loss, in my opinion.
viggen
838 posts
 
Justlisten,

Quite frankly, I am a bit perturbed at your answer. You illusory scenario is down right rediculous.

Again, I believe carriers who are qualified professionals with specific knowledge of their trade and craft are assuming a duty of care when they accept the considerations of their clients under specified circumstances.

In other words, they have no excuse to deny claims when a product is not in the same condition from when it leaves the departure point to when it arrives at its destination.

Don't give me the logistical nightmare scenario. If FedEx can ship a package from NY to Tokyo in 24 hours, they can check a damn package.
viggen
838 posts
 
Ahhem!

Herman just committed the strawman fallacy. Please remove his post, cordially = D.
viggen
838 posts
 
Herman,

You know how to quote, however, you used it out of context. Please note that the key content in that paragraph specified the carrier should honor an established contract between the them and the client. If the carrier feel they shouldn't insure a package, then they shouldn't have established the contract to insure.
viggen
838 posts
 
"If part of what you are shipping is moving around in the box, it is not properly packed." Then the carrier ought not to accept responsiblity to insure the goods being transported. It's not brain surgery. Have a great vacation!!
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