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What do I do with a FedEx claim denial?

Well, I have just had my first bad experience with FedEx. I recently sent an item back to the manufacturer for service and the remote was damaged during shipment. I asked for a letter from the manufacturer confirming the damage and the $200 replacement cost. The package was insured for $1000. I sent the letter in with the claim form to FedEx. As expected, FedEx denied the claim. The remote came loose from its compartment in the foam packing material during shipment and cracked. There was no visable damage to the box. What recourse do I have other than to get a lawyer? Hardly seems worth the effort for $200. I definately plan to cancel my FedEx account but then I will have to use UPS which is probably worse. Isn't this kind of thing the reason you buy insurance?
mchd1

Showing 1 response by hellosimplymusic

hellosimplymusic
70 posts
 
Ejlif comments:
We ship thousands of items yearly and deal with claims on incoming shipments constantly.
Ejlif is RIGHT ON THE MONEY.
We had the EXACT same experience with UPS in 1993. They paid 4 days after they were served.

Assuming you are not at fault, sue Fed Ex.
Your only worry will be if you win and they appeal it (if you lose you
can not appeal it, at least not in California). At that point it's no
longer a small claims issue, regardless of the amount.

We had *1* claim on our outbound shipments in 2001,
and Fed Ex denied it (not very good for Fed Ex since we only
use them about 30x's yearly, vs thousands for DHL).
One more letter to them and then we go to our local small claims office.
These freight companies just assume everyone will go away,
right or not, once they get that denial letter.

Go get'm!

Brian@Hello.lt

http://hellosimplymusic.com/packaging/
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