What do I do with a FedEx claim denial?


Well, I have just had my first bad experience with FedEx. I recently sent an item back to the manufacturer for service and the remote was damaged during shipment. I asked for a letter from the manufacturer confirming the damage and the $200 replacement cost. The package was insured for $1000. I sent the letter in with the claim form to FedEx. As expected, FedEx denied the claim. The remote came loose from its compartment in the foam packing material during shipment and cracked. There was no visable damage to the box. What recourse do I have other than to get a lawyer? Hardly seems worth the effort for $200. I definately plan to cancel my FedEx account but then I will have to use UPS which is probably worse. Isn't this kind of thing the reason you buy insurance?
mchd1

Showing 1 response by ejlif

Go to your local courthouse and pick up the paper work for filing a small claims lawsuit. Since the package was sent from your adress it is within the jurisdiction of your local court house. Fill it out and have Fed Ex served via certified mail. Include in your damages the amount the court fees are. You will need documentation for how much the remote costs to replace. You will get paid shortly before the court date, probably about 2 months.

I did this with a UPS insurance situation and they paid up. Mine was 2200.00 for a CD player.

It's pretty much standard procedure that they deny any claims made for damage shipments. Most people will just figure that it's to much trouble to go after them, but it's really not that hard, and I can just about garantee that you will get paid.