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What do I do with a FedEx claim denial?

Well, I have just had my first bad experience with FedEx. I recently sent an item back to the manufacturer for service and the remote was damaged during shipment. I asked for a letter from the manufacturer confirming the damage and the $200 replacement cost. The package was insured for $1000. I sent the letter in with the claim form to FedEx. As expected, FedEx denied the claim. The remote came loose from its compartment in the foam packing material during shipment and cracked. There was no visable damage to the box. What recourse do I have other than to get a lawyer? Hardly seems worth the effort for $200. I definately plan to cancel my FedEx account but then I will have to use UPS which is probably worse. Isn't this kind of thing the reason you buy insurance?
mchd1

Showing 1 response by albertporter

albertporter's avatar
Ag insider logo xs@2x
albertporter
4,949 posts
 
If FedEx does not settle, why not ask the manufacturer to have a little compassion and sell you a replacement at their cost.

Chances are it would amount to less than half of the $200.00, making the effort of dealing with claims hassles out of the question.

If they do replace the remote for a great price, how about asking Fed Ex to throw in the shipping charges for free. The two together should put you over the top.
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