What companies have gone above and beyond?

I've had extremely good service dealing with Pass Labs. Also would like to mention Luminous Audio but since I'm only about 10 minutes away & knew Tim before he started, it's hard to be objective. Still, I had a minor problem & he took care of it right away.

Kevin Walsh at Homegrown Audio was extremely helpful when I purchased a used silverlace interconnect here at audiogon, and the ic turned out to be misrepresented and damaged. He sent me a replacement part for the rca connector free of charge and I didn't even buy the ic from him. A real stand up guy.

My vote goes to Jud Barber at Joule Electra. As an owner of his OTL 160 monoblocks I can really say he has gone well past the standard of service that any of us should expect and deserve. He is truely just one of us at heart. Loves to talk about audio but never downgrades the competition. When it comes time for service or upgrades it ranges from free to very reasonable. There are many others who stand out but he sets the standard by which I compare all the others. Jud; keep up the good work!

My great experiences: Vandersteen Krell
Synergistic Research and Aragon

Parasound !!Fixed A/V Receiver shipping damage promptly that they knew I bought used.No questions ask.They paid for return shipping also.Great!!