I've no experience with UPS claims but if the boxes are original and all the original packing was used I would think about getting rid of any non-original packing that you added because I wouldn't be surprised if UPS tried to blame the damage on the extra packing materials.
Also, to pick up on something the last responder mentioned, I would consider advising the buyer to "make sure" (by any means necessary!!!!) that BOTH speakers are damaged. Otherwise they will probably only going to cover one even though that really doesn't solve the problem as speakers are sold in pairs.
Good luck dealing with "Big Brown."
Also, to pick up on something the last responder mentioned, I would consider advising the buyer to "make sure" (by any means necessary!!!!) that BOTH speakers are damaged. Otherwise they will probably only going to cover one even though that really doesn't solve the problem as speakers are sold in pairs.
Good luck dealing with "Big Brown."