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What can I expect in a UPS damage claim?

I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?
gretsch6120

Showing 1 response by valleyplastic

valleyplastic
149 posts
 
Yep !!!!!!! All the above my friend. You should not have added any additional packing material. If the cartons were original and the inner packing original chances are these were approved by UPS. By adding packing this can be disapproved by UPS just as easy. I know, I have to have items we produce pre packed and sent to UPS for packaging approval. This I must do for my larger clients as we ship over 500 cartons daily. 80 percent is with UPS and 20 percent with Fed Ex. Even on thier approved packing it is always a fight to get paid if there is damage.
However, I would not give up if you used the original packing even though you may have added a little on your own.
Good Luck,
Dave
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