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What can I expect in a UPS damage claim?

I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?
gretsch6120

Showing 1 response by timrhu

timrhu
2,779 posts
 
Very interesting read. I bought a pair of speakers from a perfect ebay seller who said he over insured the speakers. They were damaged during shipment and it took me one call to UPS to realize I was screwed. What is your time worth? Mine is worth more than I had in the speakers so UPS wins.
I have a pair of speakers listed for sale now; shipping is not an option. If I get desperate to sell they will go very cheap before I'll ship.
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