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What can I expect in a UPS damage claim?

I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?
gretsch6120

Showing 1 response by kurt_tank

kurt_tank
1,189 posts
 
Okay, you asked for it.
(And you ain't gonna like it!)

Here is exactly what you can expect from UPS.
These are four posts made over at Audio Asylum, from a guy named Yech.
(And while Yech is as an obnoxious a fellow as you could ever hope to avoid, still, he did not deserve this.)

Initial UPS post:
http://db.audioasylum.com/cgi/m.mpl?forum=general&n=394676&highlight=ups+yech&r=&session=
Initial UPS post

UPS - 2nd post:
http://db.audioasylum.com/cgi/m.mpl?forum=general&n=398123&highlight=yech&r=&session=
2nd UPS post

UPS - 3rd post:
http://db.audioasylum.com/cgi/m.mpl?forum=general&n=399908&highlight=ups+yech&r=&session=
3rd UPS post

UPS - 4th post:
http://db.audioasylum.com/cgi/m.mpl?forum=general&n=402673&highlight=ups+yech&r=&session=
4th UPS post

Good Luck, you'll need it!
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