What can I expect in a UPS damage claim?


I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?
gretsch6120

Showing 1 response by elevick

They paid me on a crushed Nak Dragon. I did have insurance and had double boxed it up to their required packing standards. Many times, original packing is not sufficient for shipping.
You also may want to inquire about other claims on the same route. Some drivers have bad track records and UPS is easier to pay.
It took about 2-3 weeks to get paid on my deck.
Good luck. It's nerve wracking.