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What can I expect in a UPS damage claim?

I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?
gretsch6120

Showing 1 response by eddaytona

eddaytona
216 posts
 
I had a similer experince. Speakers, originaly from France, were packed exactly as they had been when bought by original purchaser in their original shipping cartons.

The box had obviously been dropped and this ruined the crossover. UPS sent a guy to me to take photos and then they denied the claim saying the pakaging was insufficent. The seller (who gets paid for the claim, not the buyer)knew someone at UPS and got them to finally pay for the damages. Not pretty.

Good luck.
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