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Wayne's Audio Problems?

I bought a record clamp from Wayne's Audio in April of this year and was initially impressed with the quality but after five months the stainless steel threaded ferrule would no longer release the spindle when the knob was turned. I contacted Wayne and related the defect to him after only a few months of sporadic use especially for something that should last decades and he said it was too late to return it but would sell me a replacement ferrule. I asked him if it would continue to fail requiring repurchase every 6 months or so. He responded with read my return policy. Not exactly the customer service I was expecting and leaving a bad taste in my mouth. Anyone else?
80wahoo

Showing 1 response by teo_audio

teo_audio
2,197 posts
 
I’ve looked at image of the clamp and clamp bits..and I don’t quite see the problem.

Please elaborate...

the only potential point where it might lock up, from my best guess, is that someone might torque the living crap out of it and it might lock up. (not saying that you are, but that this is a possible problem area. for all clamps of this design type - which is most)

At that point, bit of oil on the stainless steel threading might be in order.

which did you get? the solid metal or what looks like a wood bodied one?...ok, just checked, it is something akin to anodization, and they appear to all be metal, just different finishes. A dab of oil in the right spot might fix any sticking or binding.
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