2. analog
  3. 152402-93909

Wayne's Audio Problems?

I bought a record clamp from Wayne's Audio in April of this year and was initially impressed with the quality but after five months the stainless steel threaded ferrule would no longer release the spindle when the knob was turned. I contacted Wayne and related the defect to him after only a few months of sporadic use especially for something that should last decades and he said it was too late to return it but would sell me a replacement ferrule. I asked him if it would continue to fail requiring repurchase every 6 months or so. He responded with read my return policy. Not exactly the customer service I was expecting and leaving a bad taste in my mouth. Anyone else?
80wahoo

Showing 1 response by slimpikins5

slimpikins5's avatar
slimpikins5
192 posts
 
I have purchased used equipment produced by VPI and Bryston.  When I needed parts or repair options (some things not fully disclosed by the previous owners), both VPI and Bryston took great care of me even though I bought this gear from sellers who were not dealers of these companies.  In fact I was not even charged for some of the parts!   They did replacements as if it was under warranty to the original owner.  Based on my experiences, I will always be a customer of Bryston and VPI in the future.

It sounds to me like Wayne's Audio isn't doing good solid engineering of his products before they are shipped out on the market.  I have not purchased any of his offerings, but after reading this thread, I now know to avoid them.
More to discover