Wayne's Audio Problems?


I bought a record clamp from Wayne's Audio in April of this year and was initially impressed with the quality but after five months the stainless steel threaded ferrule would no longer release the spindle when the knob was turned. I contacted Wayne and related the defect to him after only a few months of sporadic use especially for something that should last decades and he said it was too late to return it but would sell me a replacement ferrule. I asked him if it would continue to fail requiring repurchase every 6 months or so. He responded with read my return policy. Not exactly the customer service I was expecting and leaving a bad taste in my mouth. Anyone else?
80wahoo

Showing 1 response by melm

@audiofool1982
First of all, I have no connection to Wayne's Audio (likely a one-person operation) and have nothing to say about his record clamps nor about his business ethics.  I am a user of a 3rd party (TTWeights--no longer active) peripheral weight on a VPI platter.  I have often written about the clear benefits of such devices.  As Wayne's is the seller of that kind of device at a reasonable price, I have referred to him in a post as a source here or elsewhere.

I find two problems with your description.  First you say there was "a small dent on the inside of the ring."  The inside of the ring is the part of the ring that is the most precise and the most expensive to produce.  It is a thin (mine is about .01" the VPI is spec'd at .006") sliver of steel and must be perfectly flat.  I don't know what you mean about a "dent" but if I received a ring with a dent on the inside of the ring, I would seek to return it ASAP.

I have used my ring, one probably lighter than yours, for many years and have never experienced any of the "throw around" that you describe and, frankly, I have some difficulty believing your description.  VPI platters are generally heavy (20 lbs.?) and driven by relatively small motors. They start quite gradually.  The steel ring is in contact with the vinyl record all around, the two materials providing at least some limited friction.  So it has been for me for at about 6 years.  I have seen many VPI TTs and have never seen a platter jump-start in such a way as could upset a ring.  All assuming that the centering plate is fitted well to the ring and is, in fact, centered.

Just my $.02