I'ld like to tell you about a dealer and his policy. Audio Den in Lake Grove, New York. I have bought several products from them, some have needed service-whether in warranty or not they have gone out of their way to repair my pieces , usually at no charge to me- even if they had some out of pocket expences themselves. The one piece that did need to go back to the manufacturer was handled by Audio Den -packed, shipped, checked out when it came back, at no additional charge other than what the manufacturer assessed for the repair.I continue to patronize Audio Den ( even though I am telling you this on AgoN), I always start there when looking for a new audio fix.
Warranty Misconceptions
I want to start this thread because of many many ads out there which say "blank warranty card" or still under warranty until x date.
The problem with all these teaser ads is that in almost all cases, warranty cards are useless unless accompanied by the receipt from an Authorized Dealer for receiving warranty work.
In addition, I still see ads for stuff like Krell (I think it was Krell which dropped it) which has dropped their transferable warranty policy. Others posting ads saying the product is warrantied for several more years when in fact the warranty on the product began running the date the product was either shipped from the factory or first sold, and hence slicing the warranty in half.
Problem is, blank warranty cards are useless, transferable warranties are dwindling, and most warranties start from when the piece was originally sold or shipped.
Please be careful about those ads which try to instill confidence with a blank warranty card or a claim on remaining time on warranty.
A final note: There are still companies out there with great customer service who will extend warranties etc with no hassle, this thread is just to cover all aspects of used equipment and to shed light on a sometimes misleading ad.
The problem with all these teaser ads is that in almost all cases, warranty cards are useless unless accompanied by the receipt from an Authorized Dealer for receiving warranty work.
In addition, I still see ads for stuff like Krell (I think it was Krell which dropped it) which has dropped their transferable warranty policy. Others posting ads saying the product is warrantied for several more years when in fact the warranty on the product began running the date the product was either shipped from the factory or first sold, and hence slicing the warranty in half.
Problem is, blank warranty cards are useless, transferable warranties are dwindling, and most warranties start from when the piece was originally sold or shipped.
Please be careful about those ads which try to instill confidence with a blank warranty card or a claim on remaining time on warranty.
A final note: There are still companies out there with great customer service who will extend warranties etc with no hassle, this thread is just to cover all aspects of used equipment and to shed light on a sometimes misleading ad.