Just to weigh in on this - I bought a factory-refurbished Denon AVR recently from a Denon-authorized dealer that was shipped FedEx. I purchased on a Weds, it shipped on Weds 20 min. later with an immediate email from FedEx offering me a tracking number and various special delivery options. I was informed it would be delivered on Friday, and because I could only be home after a certain time I paid extra to schedule a delivery window on Friday evening between 5pm-8pm.
On Thursday afternoon my delivery date was changed to Saturday in a follow up email. No reason given. Tracking indicated that my package sat idle in a warehouse for 23 hours. On Friday morning I contacted FedEx customer service to complain since I paid for a specific delivery window on a specific date. It was clear from the email I received in response that the customer service rep either had not read or had not understood my complaint, as he simply indicated that my package would be delivered during my 5pm-8pm delivery window... the day after scheduled delivery. He was not the slightest
bit apologetic about this.
I attempted to rearrange my Saturday schedule to accommodate. FedEx missed the delivery window. At 8:15pm I left for the appointment I would now be considerably late for. At 9:30pm the driver called me and left a voicemail to the effect that he was leaving my "signature required" package in between the doors at my apartment. 5 minutes later he called back and told my voicemail that he was leaving the package with a neighbor across the street and two doors down - a neighbor I had never met and did not know at all. He gave this person my phone number.
While my neighbor turns out to *not* be a dangerous psychopath serial killer, and ultimately I picked up my new AVR from her the following morning, I think you'll understand why I fall into the "Never Again FEDEX" camp. We seem to have come a long long way from the days of "When it absolutely, positively has to be there overnight" to "We don't really give a shit if it gets there at all, and we don't mind distributing your personal contact information to strangers along the way."
On Thursday afternoon my delivery date was changed to Saturday in a follow up email. No reason given. Tracking indicated that my package sat idle in a warehouse for 23 hours. On Friday morning I contacted FedEx customer service to complain since I paid for a specific delivery window on a specific date. It was clear from the email I received in response that the customer service rep either had not read or had not understood my complaint, as he simply indicated that my package would be delivered during my 5pm-8pm delivery window... the day after scheduled delivery. He was not the slightest
bit apologetic about this.
I attempted to rearrange my Saturday schedule to accommodate. FedEx missed the delivery window. At 8:15pm I left for the appointment I would now be considerably late for. At 9:30pm the driver called me and left a voicemail to the effect that he was leaving my "signature required" package in between the doors at my apartment. 5 minutes later he called back and told my voicemail that he was leaving the package with a neighbor across the street and two doors down - a neighbor I had never met and did not know at all. He gave this person my phone number.
While my neighbor turns out to *not* be a dangerous psychopath serial killer, and ultimately I picked up my new AVR from her the following morning, I think you'll understand why I fall into the "Never Again FEDEX" camp. We seem to have come a long long way from the days of "When it absolutely, positively has to be there overnight" to "We don't really give a shit if it gets there at all, and we don't mind distributing your personal contact information to strangers along the way."