I had a completely different experience with Audioconnection. Mr. Rutan, after trying to sell me a soon-to-be discontinued Primare amp (he did not mention it at all), refused to take it back when I tried to return it. In addition, anyone in this business can easily understand that Proac + Primare combination can sound very lean and bright. When I shared my views on this combination, he started sending me cables and DACs (like REGA DAC which was supposed to add more bass and meat which was not nearly enough to change the foundation of the sound I was getting).
Finally, I had to put all the components together and went to his store. He simply did not get it and he accused me of, are you ready to hear this..., "trying to buy things that I could not afford!!!" After hearing that I just left the boxes there and attempted to leave. He then accepted the return but kept $250.00 for his spending pleasure (he had also kept another portion of the purchase but later called and refunded).
So Mr. Rutan might be a "man of integrity" when it comes to ringing the register but all that integrity vanishes when you are not happy with what he is trying to sell you.
p.s. by the way...I had been a customer there for some 15 years and introduced him friends who purchased $25,000 worth of equipment. After working in a hedge fund as a PM I was not exactly the bum he was imagining in his pathetic little mind. After I recovered from that trauma, I purchased Devore 3XLs and a Cayin A88T amp and enjoyed the my music collection. I will never ever set foot on that store, ever again.
Finally, I had to put all the components together and went to his store. He simply did not get it and he accused me of, are you ready to hear this..., "trying to buy things that I could not afford!!!" After hearing that I just left the boxes there and attempted to leave. He then accepted the return but kept $250.00 for his spending pleasure (he had also kept another portion of the purchase but later called and refunded).
So Mr. Rutan might be a "man of integrity" when it comes to ringing the register but all that integrity vanishes when you are not happy with what he is trying to sell you.
p.s. by the way...I had been a customer there for some 15 years and introduced him friends who purchased $25,000 worth of equipment. After working in a hedge fund as a PM I was not exactly the bum he was imagining in his pathetic little mind. After I recovered from that trauma, I purchased Devore 3XLs and a Cayin A88T amp and enjoyed the my music collection. I will never ever set foot on that store, ever again.