I'm glad many of you have had great experiences with them. I owned a ST85 tube amp. The amp just happened to be brand new but sitting in a dealers showroom for nearly 8 years. When I called to see if there were any upgrades they told me the min it would cost me is $500 just to send the amp in. Since it was working fine I declined. I couldn't get a schematic from them and they just weren't as friendly as I felt they should have been. I won't mention who I spoke to but I assure you the amp left my home within 30 days afterwards and I don't think I will purchase another of their products again.
VTL Terrific Support
Some time ago I asked for some schematics for some pretty early VTL gear (the Vintage 25monoblocks and the superdeluxe pre). I just want to say that VTL went the extra mile and dug up the schematics and sent them to me via email. It is good to know for those buying older VTL gear that they still support their older gear to that extent anyway. So, thanks VTL!