I have had no problems with or complaints about my VTLs or the company itself. So far I have only good things to say. I purchased used VTL 450s in Japan 18 months ago (probably 6-12 months old at the time). Several months afterwards, I emailed VTL asking for an owner's manual in English and some advice on biasing the tubes. I got a series of nice emails in quick succession starting only a few hours later (with full docs), despite the fact that it was only 2-3 days before the C.E.S. (I have to imagine for any manuf. that has to be a busy time). If I remember correctly, Bea sent a nice follow-up email several days after the show to make sure everything was OK.
