VPI Turntable repair

Thanks for all your comments.  It was loose and apparently when I tried adjusting the screws based on online suggestions, I must have damaged  the bearings.  Totally my fault. 

I sent the arm to VPI, and they said they could not fix it as the sapphire bearings were damaged beyond repair.  They did NOT suggest an alternative gimball arm that would fit; they did, however, mention that my option may be a used arm, which (should they have one) cost me $500.

Chriscox000 your assessment was spot on.   Recently, I had the same experience with non-response from VPI.....but my earlier email interaction with them was very cordial.  Also the $500 replacement arm they offered (this was in an earlier communication) was a used one.  Since the table in the used market sells for $600-800.....I did not go for this option.

I also have a VPI TNT which I absolutely love, and I am not for a moment complaining about the general quality of their tables.  However, the defect in the Traveler arms is a well known issue and, while it was my fault for trying to adjust the bearings, I should not have been put in that predicament in the first place had the arm been properly designed.  No disrespect intended, but I think I will stay away from VPI tables henceforth.

So....I did send my arm to Steve Leong of VAS Audio (earlier message) and he replaced the Sapphire bearings with Ruby bearings for just $150 including return shipping.  The arm works like new.    I also bought a VAS open-bodied cartridge from him, and the whole package was less than what VPI would sell me a used arm for.  And the cartridge sounds fabulous.  I couldn't be happier.