VPI service problems


Am I the only one having a problem with service from VPI? After buying
a HW-27 Typhoon record cleaning machine from them based on the positive
reviews and recommendations of all the audio mags (not an inexpensive
purchase) and using it carefully and sparingly and enjoying it
immensely, the vacuum motor blew out it's gasket and began leaking like
a sieve. I was disappointed but thought OK stuff happens. Then my real
problems began. To say that their after the sale service is lacking
would be a huge understatement. Emails went unreturned for weeks,
attempts at phoning resulted in many messages left ignored and then
being told that they only respond to email inquiries, which again go
unanswered for weeks! Contacting all of their authorized dealers
doesn't help as no one seems to be able to get or stock the parts and
they tell me that it would take weeks for them to get them as well.
Finally after five months of effort I received my replacement motor
(which cost $240 plus shipping) and now six months later the second
motor has blown it's gasket and is leaking all over the place again and
I am right back to square one. No returned emails for weeks and weeks
and a pricey record cleaning machine ($2200) that is inoperative and
will be down for months and months again. Is their business so good
that they can just ignore their customers? Are the dealers really
unable to help as well? Am I the only one with this problem? Anybody
have any thoughts or ideas on how to help?
128x128dcbluesplayer
I really like VPI turntables and had a fast and affordable turn a round on a rewire job but I remember when they stopped a distributer from selling me a dustcover for the list price of $99 because they just started selling it for $160.
I have always believed VPI's list prices are way out of control, and getting worse.
VPI has created a monster! In spite of their loyal following and years of great reviews, they chose to offer increasingly more upgrade paths than the market could absorb and, sadly are counting on their reputation to "see" them through.
I was attracted to them initially because of their upgade path. In recent years, this path has led us all down a road of confusion.
I think that as a company, that is so confused, as to answering customer's questions and keeping up with all of their own frequent upgrades.
It's a shame.
I would like to have answered, one question. Do they have more than (3) employees? The (live) female person you get,(Mon. thru Thurs.) if you're lucky, then there's Mike, then we all know that Harry must be around somewhere?
I could go on, but I have to ask myself... why? This is obviously a company who has been riding on their reputation for too long and, knows it!
It seems that you have been less than honest with your posts. Why posting and continue with smearing posts when you have been offered free service out of warranty. Those who want more of this story go to Vinyl Asylum and search for "dcbluesplayer@aol.com" post tread number 208.255.189.74

http://www.audioasylum.com

and HW answer:
http://www.audioasylum.com/audio/vinyl/messages/91/918444.html
Again it shows what people on forums can do...they would probably never behave that way in person. Pity...
I can perhaps understand, why in cases like this, the moderators "moderate" before the posts hit the boards.

The amount of responses are staggering at audio asylum, and after all was said, it appears the jury is still out.

My intentions, were to be a helpful member, and not to hurst anyone's feelings.

As for the comment above, about VPI, I am happy a company like VPI is standing steadfast, trying to keep a company running, without resorting to running south of the border, or to Asia.

So many american iconic companies, take JBL for instance I hear is moving production to mexico soon. I can assume cheaper labor, cheaper products, but not cheaper prices.

Seems to me, a company like Harmon International, is nothing more than a CBS of the 70's, where they took Fender, Rhodes, Rogers, etc, and ran them into the ground.

I'll continue to support VPI in the future with my dollars. They always done me right when I needed their help in the rare occasion. Mark