this has become a disturbing thread. Jonathan is my good friend, i have had some very positive communications with Rufus, VPI has taken great care of me personally and earned a great reputation for customer care, and Jonathan's friend with the VPI HR-X is also a friend of mine and long time VPI owner.
and yet it has become personal and nasty.
Jonmatd, assuming you represent VPI, your nasty comments toward Jonathan will not help VPI's reputation. whether Jonathan is right or wrong your approach is inappropriate. i know about this problem but not in the detail that Jonathan does. Jonathan was wrong to generalize about our friend's problem with his HR-X without more information......but i personally know he had nothing to gain by it....he just likes SME. at one point he considered becoming an SME dealer but never did.
since the person with the problem is not availible i strongly suggest that we roll up this thread and put it to bed before any more dirt is thrown.
is VPI perfect? no. do they care? of course. would it be better if they were availible 5 days a week instead of 3? yes. did some HR-X tt's get sold with problems? it appears, yes. is our friend's HR-X fixed? not yet. is VPI doing what it can to fix the problem? probably.
everyone needs to give one another the benefit of the doubt until all the facts are in.
let's all go enjoy our Saturday.
and yet it has become personal and nasty.
Jonmatd, assuming you represent VPI, your nasty comments toward Jonathan will not help VPI's reputation. whether Jonathan is right or wrong your approach is inappropriate. i know about this problem but not in the detail that Jonathan does. Jonathan was wrong to generalize about our friend's problem with his HR-X without more information......but i personally know he had nothing to gain by it....he just likes SME. at one point he considered becoming an SME dealer but never did.
since the person with the problem is not availible i strongly suggest that we roll up this thread and put it to bed before any more dirt is thrown.
is VPI perfect? no. do they care? of course. would it be better if they were availible 5 days a week instead of 3? yes. did some HR-X tt's get sold with problems? it appears, yes. is our friend's HR-X fixed? not yet. is VPI doing what it can to fix the problem? probably.
everyone needs to give one another the benefit of the doubt until all the facts are in.
let's all go enjoy our Saturday.