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Vinyl manufacturers don't stand behind product?

I was wondering if anyone else experienced the same thing I did when I tried to return for exchange a new album and was told the retailer did not take back or stand behind vinyl records. I was told the manufacturers no longer take back defective records and this has been the case for about 10 years. As a result the retailer refused to take the album back for exchange of the same album. It's been quite a while since I've had to return an album but I purchased two that were defective this week(one had a number of pops and the other had the center label off center by about an inch- my needle slid right over it at the end of the side). These were both 180 gram audiophile(supposedly) pressings. This is the first time I've encountered any company not taking back defective product.
Thanks in advance for your responses.
mitchchavis

Showing 4 responses by mitchchavis

mitchchavis OP
87 posts
 
The retailer is pretty big here in the Portland,OR area but it's worth a try. I'll see what the manager says(I was told he won't be in until Tuesday). I did call another of their downtown stores and the info was confirmed by that store. It's a shame the manufacturers leave it up to the retailer to handle their quality problems. I'm curious if this is a standard now or if some manufacturers do take back their defective vinyl.
mitchchavis OP
87 posts
 
My surprise was really that the manufacturer would not replace a defective product. I think it's good business for the retailer to take care of a problem with a defective product but I don't think the retailer should be placed in the position of compensating for the manufacturer's careless quality control. I find it surprising that a company would refuse to stand behind the product it brings to market.
mitchchavis OP
87 posts
 
Marty,
Everyday Music in Hillsboro refused to take the return back. I confirmed with their West Side store that the manufacturers had a policy of not accepting returned defective product. I plan on going in next week to talk to their manager but still it seems very poor policy for the manufacturer to not replace defective product.
mitchchavis OP
87 posts
 
4yanx,
One was Anthony Braxton's "This Time.." by Get Back, manufactured by Abraxas. The other was Otis Redding's "Dictionary of Soul" by Sundazed manufactured by Atlantic under license by Rhino. The retailer didn't look at the manufacturer and indicated all manufacturers have the same "no exchange" policy.
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