Vienna Acoustics 'The Music'

I have had VA music speakers for 10 years and the sound is spectacular. On the downside, in February 2019 the left speaker blew the tweeter inside the midrange driver. Ordered it directly from Vienna Acoustics in Austria and it was a whopping $2100 replacement. Two days ago, in early August 2020, the tweeter on the right side went bust this time. Now I’m looking at another $2100. These are very expensive replacements. The problem is that the people at Vienna Acoustics were very quick to blame my electronics and I know for sure there’s nothing wrong with them. I have top-notch cabling from Nordost and Crystal cable and using the speakers with the Devialet expert pro1000. I’ve tried other speakers with them without any problems. I’m not really sure what to make of this but let’s wait and see if a replacement solves the problem. It appears to me that at some point some current spike damaged both tweeters which eventually gave out at different times. With both being replaced perhaps the problem won’t recur again. 

This is what I believe, or at least think, what most likely happened. My Devialet was being fed directly by the roon music server and I enabled this Within the software. Then I connected the music server to a dCS Network Bridge which was connected to the Devialet through a digital XLR. It was a mistake to enable both of them. During switching, there was a lag time phase in which both inputs fed the speaker. That means double the power and twice the current. I heard a clicking noise from both speakers and the left one died on me (The tweeter in the mid range driver but unfortunately the whole unit has to be replaced). What some experts have told me that maybe the right one sustained some damage as well but did not malfunction immediately. Over time, and I listen at moderately high volumes, It eventually malfunctioned as well. It is their opinion that after having replaced both units the speakers would be fine. Hopefully that is the case but this problem has ended up costing me $4200 in total. Just about everybody has told me that this is an astronomical tag for a mid range/Tweeter driver. I have to admit that I was less than enamored by the response by Vienna Acoustics. I then sent an email to Eton in Germany that make the driver to see if I can get it at a lower price but have not heard from them yet. One thing is for sure: I am now going to save up for a new speaker; in the event the speakers fail again I’m going to get a new pair. It is a great bargain at $27,000 and one of the finest because on the market: kudos audio triton 808. Buying A high-end speaker is like buying a luxury automobile. You just don’t pay for the car, you also pay for the support and service later. After speaking to the owner at Kudos audio I was satisfied that they have a much better approach than Vienna Acoustics

OK here’s a fresh update: The Tweeter on the right speaker that blew in January 2019 gave out again today. So a $2100 Driver went kaput at two years And five months. I imagine that makes it $850 a year of listening. Previously I had thought of replacing the drivers and selling the speakers but now I’m going to throw them away as a loss. Can’t  imagine somebody else going through what I did. Not so bad having speakers for 11 years at a cost of $27,000 worse things happen to people in life. Time to buy new speakers and now going to write an email to the designer and the top brass at Vienna acoustics. I hope nobody else goes through what I did. The Music is a great speaker only as long as it works.