Veneer delamination

Good evening my audiofile friends!  I am in a quandary that I am hoping some of you may able to help me with.  First of all has anyone had speakers "delaminate" (bubble, split, etc)  when they were under warranty, and how did you get this resolved with the company?

The end of 2021 I received a pair of Ohm T1000 speakers new from the Ohm company.  After a time setting them up and breaking them in I have enjoyed them very much.  Last week I went to dust them and found several large bubbles in the veneer as well as the veneer separating where it joined.  This was happening to both speakers.  My jaw dropped and my head hit the ceiling; I have never had this happen in over 45 years of owning stereo equipment.  The Ohm speakers that are in this series have veneer that raps around the entire speaker and meet in the back.

I live in Colorado where the humidity is generally below 25% and pretty consistent, and no one I know has witnessed problem.  I called Ohm and the technician I talked to said this has happened before but said with a hot iron with no water in it I could probably fix the problem or send it back and they would fix it free of charge but not cover shipping. These are the best speakers I have owned and am not going to touch them with an iron and thought I better think about the shipping cost a little.

The next day I called again and said I would rather trade them in for a pair of T2000 they had because I did not feel comfortable that something else would not go wrong with them.  They would give me the exchange for my speakers (which I appreciated) but no discount on the 2000's or shipping of any equipment.

I've looked in Denver but have not found a company that would re-veneer the speakers (sending them back and forth to New York is going to cost several hundred dollars.  I would appreciate any help anyone could give me with this type of issue, the Ohm people have been ok to deal with but there may be a better solution out there.  Thanks