2. amps-preamps
  3. 171935-19020

VAC and Kevin Hayes are totally unresponsive. What's up with that?

The VAC Rennaissance Signature is the best preamp I've owned, and I've had some really good ones over the years.

Because I like the preamp so much, I tried to contact Kevin Hayes at VAC and inquired about possible factory upgrades to the unit.

I sent the serial number, then he replied and asked for top-off photos, so he could determine which version I owned. I sent photos and then nothing...

Every 2-3 weeks, I sent a polite, follow-up emails and heard nothing. This has been going on since the first week of September...

At this point, even if anyone at VAC ever did reply, I might be reluctant to send   them my preamp for fear that they'd have it for months and months and months or that I'd never hear from them again.

Anyone else have problems with getting in touch with VAC?

Thank.

kolledog

Showing 1 response by mulveling

mulveling's avatar
mulveling
2,249 posts
 

This is not typical for VAC, and in fact I have a friend who’s in regular correspondence with them currently.

1. Email is not the most reliable form of communication. Call them. I sent an email question a couple weeks ago and got no response. No biggie. I figured it out on my own, but if it still mattered I’d call. Though over the past few years, most of my emails have gotten a very friendly and helpful response from Kevin himself within a day or two. 

2. They’ve been hella busy for a few recent weeks from the Capital Audio Fest. Communications won’t be quite as on point at these times.

The Signature is a very nice preamp!

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