Used PS Audio Items

I purchased a used out of warranty BHK preamp.  After a few months, the left channel went out.  I shipped it to PS Audio.  They replaced a fault board and put in new stock tubes at no cost and paid for the return shipping.  Their customer support is first rate.

I also have their DSD DAC, BHK 250 power amp, and Stellar phone pre.  I’m quite happy with my purchases.  

I get the impression that support for older products is a rarity amongst all businesses not just in HiFi. The one exception that stands out in my mind is Naim Audio who still service their oldest equipment going back 50 years. Only when components become unobtainable, CD Mechanisms for example, are they unable to keep their old gear running. 

This does not reflect any of my experiences with PS Audio or their equipment, and feel compelled to share the other side of the coin

I've had at least 2 pieces of PS Audio equipment in my system(s) since 1992 and have only experienced one failure that was repaired and returned in two weeks

Today my stack includes PS Audio amp, preamp, DAC, phono pre and power regenerator

While not quite a PS Audio bigot, I am a bit of a PS Audio evangelist 

My system far exceeds anything I could've done on my own and much of the results are based on the coaching and investment protection upgrade plans PS Audio offers to their customers

I have found them to be fair, engaging, available, honest, a company with great integrity with customer service in mind and easy to work with

More than anything my PS Audio experiences reflect SQ and price performance results

Our hobby is big on different strokes for different folks

To at least one they're the worst company in the industry and for me they're on my hifi Mount Rushmore - go figure

To characterize them as the worst company in the industry sounds emotional and snarky, with intent to unfairly soil their reputation and position in the market

Enjoy the journey

I too want to chime in on the negative comments about the service by PS Audio.  I find them great at CS and have never had an issue.  They take care of their customers but  there will always be people who are unhappy with them.  I run a clothing store and while we bend over backwards to make our customers happy,  there are times when we cannot do what they want (like replacing a five year old pair of shoes for example).

@jjss49 

"why are so many people unhappy with their honda civics??? "

You are always the sense of reason :) 

 RE: PS Audio  "in the one case i asked for some support and some small items, they were very responsive and generous " 

My experience was equally positive. Perhaps even better - I purchased a used Perfect Wave DAC a few years back and customer service spent 15-20  minutes or so helping my through some of the set-up and configuration with JRiver software.

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