Your best bet would be to call Ayre next week. This is not something a casual reader here could respond to without guessing. Even seeing your system first hand, the answer might not be obvious, because this is the kind of thing that should be addressed by someone familiar with the circuit design of your components.
OK, you want me to guess? Lift the ground pin on the amp power cord (keep preamp grounded) return mode to unbalanced, and test. Should be OK. If not, go no further. Call Ayre.
OK, you want me to guess? Lift the ground pin on the amp power cord (keep preamp grounded) return mode to unbalanced, and test. Should be OK. If not, go no further. Call Ayre.