USB compatability


Please be kind to this noob. I have searched and asked for months without much luck for an explanation other than " it probably wont work... 
     I bought a 2012 version of the Wyred for Sound DAC-2. This is my first DAC and all I could afford. My i ssue is i can run audio over usb from my old DELL laptop and all is well. I have a note 9 and BLU G8 phone. I can download an AP connect to the DAC and the phones instantly give a "connected to W4S DAC-2" a message but when I go to play a song i get a DAC not connected message. My first thought is the controller of the USB isnt capable of talking to the phones? i uses eXtreme usb music player and tried a samsung music ap. Ive tried different cables ect. Please enlighten me by telling me or referring me to where to find the answer. Thank you!
pauldutcher

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