As audiophiles we should demand better no service that requires a monthly fee without telephone support should be tolerated. We are confronted with the words high end yet tech support is low end. I called schitt to get some presale info on their dacs and they have not returned my call. It appears they only wish to communicate through emails yet they want to sell you a dac for $2300. Moving forward as for myself any company wishes sell goods and services with the slogan high end will have telephone contact or I will not spend my money with them. UNACCEPTABLE.
Usability Issues with Tidal
I’ve been using Tidal since October. So far, I’ve been less than impressed by the user experience, especially the user interface. Tonight, I was in the process of setting up my new Bluesound Node 2 with Tidal. I forgot my password so I went online to request a reset link, which is what all websites require. I don’t get the link for over an hour. Then the link came during dinner, and the email said the link would expire in 10 minutes. I tried anyway and it didn’t work. I had to ask for another password reset. Another hour later, I received an email and then I immediately tried to set a new password. It would not work. To me, this is sub-standard, especially for a “premium” service.
They don’t have any live tech support, no chat, nada.
Wondering what you all think about your user experiences with Tidal so far. Do you think the better SQ makes it worth it?
They don’t have any live tech support, no chat, nada.
Wondering what you all think about your user experiences with Tidal so far. Do you think the better SQ makes it worth it?