Tidal is a garbage app in my opinion. I've been with Tidal for 2 years or more and probably had to email tech 30 times. It's one thing after another with them and it's not getting better. Program is ugly looking and bad vibes with the music they push. If Spotify ever goes lossless Tidal is dead meat. Spotify doesn't sound quite as good but the user experience is vastly superior and discovery of music is so much better. They also have much more of the music that essential to my tastes.
Usability Issues with Tidal
I’ve been using Tidal since October. So far, I’ve been less than impressed by the user experience, especially the user interface. Tonight, I was in the process of setting up my new Bluesound Node 2 with Tidal. I forgot my password so I went online to request a reset link, which is what all websites require. I don’t get the link for over an hour. Then the link came during dinner, and the email said the link would expire in 10 minutes. I tried anyway and it didn’t work. I had to ask for another password reset. Another hour later, I received an email and then I immediately tried to set a new password. It would not work. To me, this is sub-standard, especially for a “premium” service.
They don’t have any live tech support, no chat, nada.
Wondering what you all think about your user experiences with Tidal so far. Do you think the better SQ makes it worth it?
They don’t have any live tech support, no chat, nada.
Wondering what you all think about your user experiences with Tidal so far. Do you think the better SQ makes it worth it?