Purchased my VPI/Hana/Sutherland 6 years ago, and 6 sets of tubes over the last 10 years, all with great results. 2 years ago an led on the Sutherland failed( nothing else, just the light ) so I contacted Upscale. Upscale got a hold of Sutherland, who sent me four amber replacements, at no cost. Cheers Upscale!
Upscale Audio is up front with customers
I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.
https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity