Upscale Audio is up front with customers


I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.

https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity

hilde45

Showing 1 response by upscaleaudio

@2psyop Yeah we lost your cartridge. So sorry. I think the one we replaced it with was a lot newer and maybe $400 more expensive because of it. Right after we told you we would replace it, we found the old one. I didn't want to back-peddle. An employee’s wife went into labor with their first child and he put it in his desk. A young first-time dad messed up. So long as you are happy.

The video was done to simply let people know that there are substantial increases. I’ve heard the voices of disappointed people before, and it just happened to me when booking airfare. Within minutes, hundreds of dollars were gone.

Thanks for all the kind words. I don’t get to help customers as much as I like. So I hire people better than I am, and have no problem saying that. Two degreed Electrical Engineers, ex-factory employees and reps from Sumiko, Pro-Ject, Clearaudio, Avantgarde, VPI, MartinLogan, Auralic, Ayre Acoustics and others. We have a good time with our customers whom we consider friends