@hilde45 , great post. I called them to get advice on retubing a prima luna integrated amp. I was also surprised, as one mentioned in this thread, that they said they don't give tube recommendations. They weren't rude at all. In fact they were very friendly. They gave me the following advice: research the tubes on your own, check out all the reviews and choose the tube that you think is best for your needs. I followed that advice. Called them back and ordered $800 worth of tubes. Couldn't be more happy. The amp sounds wonderful.
@mulveling don't even worry about your perceived "salty mood". I have learned so much from your posts. Any discussion that includes your 2 cents of knowledge is gold in my book. You are a great presence in these threads.