upscale audio is this legal?

["C: The unit he bought and paid for had damage, having a dented transformer cover. It was discounted and priced as a damaged unit. It evens said that on our used listing which is copied directly onto his invoice. He fails to tell you this. What he received is mint. He conveniently leaves this out."]

"The unit he bought and paid for had damage," The serial number for this unit is?

"What he received is mint." Are you saying the unit was repaired or it's a different unit? If so, what's the serial number for that unit? Don't know? Then contact your manufacture and find out who purchased those serial numbers. Jeez, you're the dealer!

["B: The unit serial number he has I have no record of owning, buying, shipping, whatever. Having said that, maybe we screwed the pooch and made a mistake.']

Frankly, the dealer should have slept on this response. It comes of as very unprofessional if not childish considering, "maybe," admitting fault.

The original poster or his friend is still your customer and you had an opportunity to be the hero instead of a pathetic victim. Now more than twenty people have responded and who knows how many more will read this thread. Was that really worth it?

Wilsynet, the Dealer doesn't make any mention of, "willing to look at it that way," if at all. If that's implied then it went right over, as you grasiously put it, my nut. It still isn't clear if the damaged unit the customer purchased or the mint unit was the one sent to the customer.

As a public statement the Dealers response still reads unprofessional to me. With that and a few other negative anecdotes elsewhere on the net this previous costumer will take any future business elsewhere.

Be that as it may, after a further response by the Dealer it appears the two have a history of disagreement that may preclude any need for outside response including mine.