2. amps-preamps
  3. 1354037428

upscale audio is this legal?

Maybe I'm wrong but wanted to get the communities thoughts. A good friend of mine bought a Cary amp from upscale audio it was supposed to be a v12 i. That was a year and a half ago recently he was going to sell it and was looking at the receipt from them and the serial numbers dont match at all!! totally different amp not even a i series. well he called them and they told him there was nothing they would do. I have never checked the serial number on anything I have bought but will from now on.My friend assumed he was getting what he paid for but did not! You would think they knew somewhere along the line they sold him the wrong amp . anyway whats your thoughts.
52tiger

Showing 2 responses by upscaleaudio

upscaleaudio's avatar
upscaleaudio
259 posts
 
As the owner of Upscale Audio, I spoke to this fellow yesterday. Let me make a few points:

A: He bought it over a year and a half ago. He needed to contact us in a reasonable time.

B: The unit serial number he has I have no record of owning, buying, shipping, whatever. Having said that, maybe we screwed the pooch and made a mistake.

C: The unit he bought and paid for had damage, having a dented transformer cover. It was discounted and priced as a damaged unit. It evens said that on our used listing which is copied directly onto his invoice. He fails to tell you this. What he received is mint. He conveniently leaves this out.

D: Check the Audiogon bluebook, and the V12 and V12i are not even listed seperate. They retail the same and share the same listing on the bluebook value. Why? They have the same topology. The V12i used a front end tube with less gain, making it harder to drive. This was changed back when the V12i became the V12R.

We have thrived over these last 17 years and enjoy a pretty good reputation. We're the largest tube dealer in the nation. We stock ten times more gear than most dealers. But when you deal with tens of thousands of customers, you will for sure either make mistakes or deal with the unreasonable.

Best to all of you

Kevin Deal
upscaleaudio's avatar
upscaleaudio
259 posts
 
It's easy to hide behind the name Tiger52 and do this kind of crap with no downside.

I called the customer and offered, if available, a V12i with a dented transformer cover which he paid for. I think he sees that the mint unit he bought (and you saw) was a better choice. My primary purpose is happines of customers.

He said you don't like me, and you called me a dick. I asked him your name and looked up your purchase record. Out of close to 20,000 Upscale Audio customers, I remember you from your purchase in 2003...almost 10 years ago. For a reason.

I want to thank you for posting this. The people who HAVE shopped here have posted good reports about how we treat them, our ethics, and our prices.

It increased sales to people that have gone to our website upscaleaudio.com and also found there is a place where they can find the rare and unfindable in tubes.

My sincere thanks to our customers.

Kevin Deal
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