Upscale Audio and Primaluna

I am new to these forums and have read these posts with interest. My experience with Upscale has been delightful. I have had the on/off relationship with high end audio since I heard Maggies back 40 years ago. This go around ,I purchased PrimaLuna and retubed both the preamp and amp to sync with my system.( No maggies to drive) One damaged Brimar NOS arrived after being delayed in a winter storm. Upscale packs and ships tubes carefully and delivers quickly with priority mail ,however the storms almost  1 week delay brought a wet mess to my doorstep. They ,without any documentation other than my word, issued me a gift certificate for twice the value of the damaged tube. Never any pressure to purchase the PL , however I wanted a valve based system before my ears followed my legs to the ravages of age. There is human variability within every experience. Mine was most enjoyable. Be well... 

@rsf507 To be honest, If I wanted to modify my systems ,I went to my local dealers and listened. Home audio has been a distant second to live music for this old man.  The open space and closed showrooms of the pandemic brought me to the forums.Searching for opinions and access  that evaporated with the isolation of the pandemic.  I had little to add until people expressed their opinions about their experiences with a dealer I found to be exemplary. I have never received such a warm welcome to a forum before...a troll. Very cool. Thanks.