Piece by piece, I’ve purchased almost my entire system from Upscale. I’ve been to their showroom for demos twice (I drove down from Oregon) and also had lengthy phone conversations with both Kevin and Kat. In all instances they were nothing but patient and helpful while I wrung my hands and was indecisive about things. My system is mid-level at best, and i don’t have tons of disposable income to throw at audio. Nonetheless, the staff at Upscale have been tremendously generous with their time. Additionally, on a few occasions their tech staff have walked me through issues I was having with my equipment. On one occasion Kevin himself sent me a fuse overnight at Upscale’s expense to remedy a problem that I myself had caused. I have nothing but good things to say about Upscale’s way of doing business and customer service.
The OP’s description of his interaction does not align with my repeated experience with Upscale audio.
The OP’s description of his interaction does not align with my repeated experience with Upscale audio.