Sorry for your misfortune Slipknot1. Your experience almost identically mirrors my own almost 1 year ago. A near perfect condition 17 year old turntable shipped after meticulous packing. It also arrived with a broken plinth, frame and completely shattered dustcover. The motor wouldn't turn, the sapphire bearing was damaged and the base of the unit had a crack almost side to side, in other words trashed. It looked as though it was dropped off a 30' roof onto a concrete surface. Better to leave only non breakables in their uncaring hands, certainly not expensive electronics and NEVER, NEVER something as fragile as a tt.
The damages were fully documented on the other end. I sent a check to the buyer for his expenses and received payment from UPS approximately 1.5 months after the incident. The squeeky wheel gets the most attention. Call, take names and document times and keep the pressure on, otherwise it won't we resolved as quickly as you might like. Best advise I can give after 3 bad experiences with UPS is DON'T TRUST THEM WITH YOUR EXPENSIVE ELECTRONICS!! They are supremely incompetent. I am a slow learner but the 3rd time was the charm, shame on me.
The damages were fully documented on the other end. I sent a check to the buyer for his expenses and received payment from UPS approximately 1.5 months after the incident. The squeeky wheel gets the most attention. Call, take names and document times and keep the pressure on, otherwise it won't we resolved as quickly as you might like. Best advise I can give after 3 bad experiences with UPS is DON'T TRUST THEM WITH YOUR EXPENSIVE ELECTRONICS!! They are supremely incompetent. I am a slow learner but the 3rd time was the charm, shame on me.