I really enjoy reading the threads on UPS vs FedEx It truly is interesting in the bussiness that Im in we have had the most problems with FedEx they LOST 3 machines in the last 6 months $600 to $800 and would not pay for any. Like Avideo stated NO shipper is pefect. Sometimes you can package it up that a tank could drive over the stupid package AND you still get a claim. I guess if there are any risk takers out there with say 10-20 milion you could try to start up a nitch type worldwide shipping company or use whats allready out there and cross our fingers when they come to get it.
UPS strikes again
I sold a turntable here on the'GoN and shipped it to Kansas City, KS via UPS ground insured in the original box/packing with extra padding/foam etc. Sent it from my local Mail Boxes Etc. They have always been very good to deal with. They inspected it before I signed off on it, stating it was well packed. It went out on 12/27, and because of the holidays it did not arrive until yesterday, 1/6. Late last night the buyer emailed me to tell me that the dustcover is cracked, a corner chipped off, the inner platter no longer lines up with the motor pulley, AND the inner platter no longer spins freely, the motor also jams and will not rotate.
UPS must have had to put people on overtime to work it over that bad. This is the second time in 6 months. I bought an ARC SP9 preamp and when it arrived from California, several caps were broken off the PC boards. This made a second trip out for the unit, to ARC for repair.
Back to claims hell for me. Any advice for speeding things up to resolve this? I am going to reimburse the buyer out of pocket first while waiting for the claim. I assume that if UPS decides to inspect the unit, they will send someone to the buyer's home in KC to reject the claim. I am going to begin the initial claim through Mail Boxes Etc.
UPS must have had to put people on overtime to work it over that bad. This is the second time in 6 months. I bought an ARC SP9 preamp and when it arrived from California, several caps were broken off the PC boards. This made a second trip out for the unit, to ARC for repair.
Back to claims hell for me. Any advice for speeding things up to resolve this? I am going to reimburse the buyer out of pocket first while waiting for the claim. I assume that if UPS decides to inspect the unit, they will send someone to the buyer's home in KC to reject the claim. I am going to begin the initial claim through Mail Boxes Etc.