I recently had a problem with fedex; they booted around a '74 gibson les paul guitar pretty good, and the finish on the top cracked. As a matter of course, they denied the initial claim due to "inadequate packaging" (there's little doubt that this initial denial is SOP).
Fortuneately, I had a lot of electronic photo evidence (before and after shipping), which was dated. Once I got the guitar back in my possession, I took several photos of the mounds and mounds of packing materials that I had used in the shipping. Basically, they didn't have a leg to stand on.
After several emails to the woman who initially denied the claim, I received a check for half the original $1000 claim, which turned out better than a full settlement because I ended up resaling the guitar on eBay for 1,100! I came out about $600 ahead on the deal!
Sometimes, the little guy wins!
Fortuneately, I had a lot of electronic photo evidence (before and after shipping), which was dated. Once I got the guitar back in my possession, I took several photos of the mounds and mounds of packing materials that I had used in the shipping. Basically, they didn't have a leg to stand on.
After several emails to the woman who initially denied the claim, I received a check for half the original $1000 claim, which turned out better than a full settlement because I ended up resaling the guitar on eBay for 1,100! I came out about $600 ahead on the deal!
Sometimes, the little guy wins!