UPS Shipping/Damage Claim policy experience


For your general information:

I made a claim to UPS regarding an item bought through A'gon. It arrived in what I call 4/10 condition; the shipper (a newbie) says he sent it in 8/10 condition.

I made a claim to UPS, preferring to believe the shipper that the item arrived damaged.

Apparently, in the eyes of UPS the machine still belongs to the shipper and will only pay him. Moreover, they refuse to have any scale for damage. If you send it to them as damaged, you better consider it totaled since you are unlikely to see it again.

In my case it would have been better to pay to have it repaired independently; it would have been more money out of my pocket, but I feel I would get a semblance of what I paid for. Now I may not get the item back and the shipper will end up with my money twice!!!

Hope this never happens to you, but beware of who you choose to ship with. For me, it's now always going to be the USPS.
mrfonda

Showing 1 response by jalapenos

I worked for UPS awhile ago as a claims adjuster. Did you know it is very common practice that a courier says a package must be able to fully withstand a five foot drop on bare ground? This is almost an industry standard no matter which courier you choose. The reasoning is the automated conveyor system every center utlizes. When there is a jam, the packages will be bottlenecked and one may fall past the guides and fall to the floor. This is extremely rare, but it certainly does happen.

To properly protect an item in transit of a delicate nature generally requires two or even three corrugated layers with proper fill volume in between each. the vast majority of people that ship do not know how to properly ensure against damages, and these are the people at most risk of experiencing such damage.

If you do have a claim, always save every ounce of packing material. Additionally, if there is no clear outward damage to the parcel, the claim will be denied 100% of the time.