You should get your money back from the shipper and he should deal with UPS, unless you agreed that he would not have any responsibility with shipping damage should it occur. I shipped a CD player years ago and it arrived damaged and not working. I immediately refunded the buyers money and then went about going after UPS for the claim. I had to file a lawsuit in small claims court to get my money. They paid me one day before the court date. They also returned the CD player to me, so I ended up with full retail price as well as the broken CD player. I sent it back to the manufacturer and they repaired it for free and I was able to sell it again later. Good for me, screw those a$$holes, they should not sell insurance on their shipping if they don't want to cover it when they mishandle it!
UPS Shipping/Damage Claim policy experience
For your general information:
I made a claim to UPS regarding an item bought through A'gon. It arrived in what I call 4/10 condition; the shipper (a newbie) says he sent it in 8/10 condition.
I made a claim to UPS, preferring to believe the shipper that the item arrived damaged.
Apparently, in the eyes of UPS the machine still belongs to the shipper and will only pay him. Moreover, they refuse to have any scale for damage. If you send it to them as damaged, you better consider it totaled since you are unlikely to see it again.
In my case it would have been better to pay to have it repaired independently; it would have been more money out of my pocket, but I feel I would get a semblance of what I paid for. Now I may not get the item back and the shipper will end up with my money twice!!!
Hope this never happens to you, but beware of who you choose to ship with. For me, it's now always going to be the USPS.
I made a claim to UPS regarding an item bought through A'gon. It arrived in what I call 4/10 condition; the shipper (a newbie) says he sent it in 8/10 condition.
I made a claim to UPS, preferring to believe the shipper that the item arrived damaged.
Apparently, in the eyes of UPS the machine still belongs to the shipper and will only pay him. Moreover, they refuse to have any scale for damage. If you send it to them as damaged, you better consider it totaled since you are unlikely to see it again.
In my case it would have been better to pay to have it repaired independently; it would have been more money out of my pocket, but I feel I would get a semblance of what I paid for. Now I may not get the item back and the shipper will end up with my money twice!!!
Hope this never happens to you, but beware of who you choose to ship with. For me, it's now always going to be the USPS.